IN STORE PICKUP
We offer in store pickup for our customers who are local to our Northport, AL store. At checkout, simply choose the IN STORE PICKUP option for shipping. Once we process your order we will send you an email stating that your order has been fulfilled. You can then pick up your order in store during business hours. We will not ship any orders when this option has been chosen. Should you require shipping after choosing IN STORE PICKUP, we will invoice you for shipping. Once the invoice has been paid, we will then ship the order.
Orders not picked up after 45 days will be reabsorbed by Vinyl Cottage and no refund will be given.
READY TO SHIP ITEMS:
Our goal is to ship orders as quickly as possible. Our current processing time for Ready To Ship items is 1-3 business days. We often ship same day or next business day, but this is not guaranteed. Our processing time does not include weekends or holidays. It also excludes any order containing printed vinyl, transfers or sale items.
PRINTED VINYL AND TRANSFERS
We keep updated processing times listed in the announcement bar at the top of the website.
We only ship to the address provided at checkout. It is the purchasers responsibility to ensure the ship to address in correct. If package is returned due to wrong address provided by the customer, customer agrees to pay to reship the package. If customer requests a refund after the package has been returned, a refund will be issued minus the shipping cost and a 20% printing fee.
We do not refund or replace lost or stolen packages.
Route Shipping Protection is automatically added to each order. Route can protect your order should it become lost or damaged in transit. They can even protect your order from porch pirates. You are not required to purchase Route shipping protection. However, should your order get lost or damaged in transit Vinyl Cottage will not replace or refund for those lost or damaged items.
Once you receive your package, please open and inspect it right away. We work very hard to ensure all orders are accurate. However, if there is an error, you must notify us via email at [email protected] within 3 days of delivery, no exceptions. You must include pictures of any damaged or misprinted items.